Returns & Refunds Policy
30-Day Return Requests
You may request a return within 30 days after delivery by emailing service@lorednl.com. Include your order number, the item concerned, and the reason for your request.
Change-of-Mind Returns
For voluntary change-of-mind returns, items must be unused, clean, undamaged, complete, and in their original condition, with original packaging and supplied accessories.
You may carefully unpack an item to inspect its appearance and dimensions. Avoid bending, marking, washing, or otherwise altering it if you may wish to return it.
Items showing scratches, stains, damaged fibers, altered attachments, or prolonged use may not qualify for our voluntary return offer. These conditions do not restrict mandatory rights concerning defective or misdescribed goods.
Return Instructions
Contact us before sending an item back. We will review your request and provide the applicable return address and packing instructions.
Our published business address is not an authorized return address unless we specifically confirm it for your return.
Protect the bookmark from bending, pressure, and snagging during transit. Keep your shipping receipt and tracking details.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns.
If an item is defective, damaged on arrival, incomplete, or incorrect, we will arrange an appropriate resolution and cover necessary return shipping where a return is required.
Original delivery charges are not refunded for voluntary change-of-mind returns unless required by applicable law.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number and photos of the bookmark, affected area, and packaging where safe.
Stop using an item with loose, sharp, or damaged components. Contact us before attempting repairs or alterations.
Discovering a defect during normal use does not automatically remove applicable remedies.
Refunds
After an approved return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method.
The time for funds to appear depends on your bank or payment provider. Contact us with your order number if you need help tracing an expected refund.
Consumer Rights
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
Contact
Tianjin Daleshun Trading Co., Ltd.
Room 503-2, 5th Floor, Office Building, No. 50 Hangzhou Road, Hangzhoudao Subdistrict, Binhai New Area, Tianjin, China
Email: service@lorednl.com