Contact Us
Tianjin Daleshun Trading Co., Ltd.
For Lorednl product questions and order support, contact us using the details below.
Email: service@lorednl.com
Business address: Room 503-2, 5th Floor, Office Building, No. 50 Hangzhou Road, Hangzhoudao Subdistrict, Binhai New Area, Tianjin, China
How Can We Help?
Product Questions
Send the product name or link and explain what you need to know about dimensions, materials, quantity included, attachment method, or care.
If you plan to use a bookmark with thin paper or a delicate binding, describe the book type and the feature you need clarified.
Order and Delivery Support
Include your order number, the email address used at checkout, and a brief description of the issue. Include tracking details where relevant.
Changes and Cancellations
Email us promptly if you need to correct an address, change an item or quantity, or cancel an order. We will check whether the request can be accommodated based on the processing status.
A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.
Returns and Product Issues
Review our Returns & Refunds Policy and contact us before sending an item back.
If an item arrives damaged, incomplete, or incorrect, include your order number and clear photos of the bookmark, affected area, and packaging where safe.
Stop using a bookmark with loose, sharp, or damaged parts. Contact us before bending, gluing, or attempting to repair it.
Do not send returns to the business address above unless our support team specifically instructs you to do so.
Customer Support
Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 1–3 business days.
Please do not email passwords, full payment card numbers, or payment security codes.